Privacy & Policy

1. Information Collection

Nova Agency Hub collects personal information necessary to manage user accounts, verify payments, and deliver digital orders. This includes registration details (Full Name, Email Address, and encrypted credentials) as well as transaction details (Sender Name, Transaction Hash / ID, selected payment gateway, and optional contact details).

2. Cookies & Local Storage Technologies

We use essential cookies, browser local storage, and session tokens to ensure proper website functionality, maintain secure authentication sessions across pages, enforce security guards, and prevent unauthorized access. These technologies are required for seamless platform navigation and account session persistence.

3. Google Firebase Services Integration

Nova Agency Hub utilizes Google Firebase Infrastructure — specifically Firebase Authentication for secure user login/signup identity management and Cloud Firestore for real-time encrypted data storage. All authentication credentials are encrypted using industry-standard protocols, and user records are stored strictly in accordance with Google Cloud security compliance standards.

4. Use of Phone Numbers & Communication

Providing your phone or WhatsApp number during order placement or payment verification is completely optional. If provided, our support team uses this information exclusively to communicate regarding transaction status, order fulfillment, or account security alerts.

5. Third-Party Services & Data Sharing

We do not sell, trade, rent, or lease personal user information to third-party marketing entities. Limited data may be processed by trusted third-party service providers (such as Google Firebase for cloud backend architecture and payment processors for transaction routing) solely as required to provide platform services.

6. Data Retention Policy

We retain personal information and transaction logs only for as long as necessary to fulfill the purposes outlined in this policy, provide active services, resolve payment disputes, maintain audit trails, and comply with legal or administrative obligations.

7. User Rights & Data Privacy Control

Users have the right to request access to, correction of, or deletion of their personal data stored within our systems. If you wish to update your profile information or request account deletion, please contact our dedicated support team.

8. Data Protection & Security

We employ robust SSL encryption protocols, strict Firestore Security Rules, and administrative access controls to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

9. Privacy Enquiries & Support

For any data privacy enquiries, user rights requests, or security concerns, contact our privacy officer directly at support@novaagencyhub.com or through our live WhatsApp support channel.