Terms & Conditions

1. Introduction & Acceptance

By accessing or purchasing digital products from Nova Agency Hub (accessible at www.novaagencyhub.store), you agree to be legally bound by these Terms & Conditions and our Privacy Policy. Our executive leadership team (CEO: Fawad Malik, Partner: Abubakar Malik) maintains sole administrative oversight over marketplace operations and policy enforcement.

2. Payment Verification & Processing Time

Nova Agency Hub utilizes manual payment verification for local and cryptocurrency gateways (including EasyPaisa, JazzCash, Binance Pay, USDT, Direct Bank Transfer, PayPal, and SadaPay). Upon submitting your payment proof, transaction ID, and sender details, payment verification typically requires 10 to 60 minutes during active support hours. In rare administrative review cases, verification may take slightly longer to ensure gateway accuracy and prevent fraud.

3. Digital Product Delivery & Refund Policy

Due to the irreversible and downloadable nature of digital goods, once a payment is manually verified and product access is unlocked in your Orders History, purchases are strictly non-refundable. Exceptions are evaluated on a case-by-case basis only if a digital file or license key is proven non-functional after support review within 24 hours of delivery.

4. Digital Product License & Prohibited Uses

All digital products, source codes, design assets, and license credentials purchased on Nova Agency Hub are granted under a non-exclusive, non-transferable license for personal or internal business use only, unless explicitly specified otherwise. Redistribution, resale, public sub-licensing, account sharing, or unauthorized commercial exploitation of purchased digital assets is strictly prohibited.

5. Account Tiers & Loyalty Program

Users automatically advance through loyalty tiers (New User, Regular User, VIP User, VVIP User) based on verified completed purchases. Account tier privileges, promotional discounts, and reward multipliers remain subject to administrative verification and terms compliance.

6. Account Suspension & Termination

Nova Agency Hub reserves the absolute right to suspend, restrict, or permanently terminate any user account or access without prior notice if an account is found engaging in fraud, payment chargeback disputes, submiting false payment proof, unauthorized system access, abuse of support staff, or violation of any provision of these Terms.

7. Intellectual Property Rights

All website design, trademarks, logos, brand names, graphics, text content, software scripts, and original media assets are the exclusive intellectual property of Nova Agency Hub or its licensors. Unauthorized copy, replication, or usage of our branding or materials is strictly prohibited under applicable intellectual property laws.

8. Limitation of Liability

In no event shall Nova Agency Hub, its executives, owners, or affiliates be liable for any indirect, incidental, consequential, special, or punitive damages (including loss of profit, business interruption, or loss of data) arising out of or related to your use of or inability to use our website, services, or digital products.

9. Changes to Terms

Nova Agency Hub reserves the right to modify or replace these Terms & Conditions at any time. Updated terms will be effective immediately upon posting to this page with an updated 'Last Updated' timestamp. Continued use of our website or services following any changes constitutes your binding acceptance of the new terms.

10. Contact & Support

For questions regarding these terms, payment verification assistance, or order inquiries, contact our official support team at support@novaagencyhub.com or reach out via our integrated live WhatsApp support line.